At ECI, our diverse team of Adult Educators, Facilitators, Coaches, Consultants of different background including architecture, counselling, healthcare, hospitality and psychology offer a unique blend of solutions to support organisations and individuals in elevating health, happiness and productivity in the workplace.
Management
Ms Tan Susan
Founder and Principal Consultant
About Susan
Susan Tan is a visionary leader who believes in the transformative power of lifestyle medicine and mental wellness to create a happier and healthier world. With a mission encapsulated in her Vision of Happy Individuals, Healthy Corporations, Happy Society, Susan founded the Public Health and Coaching Institute – ECI – to empower individuals and organisations alike on the principle that knowing does not equate to doing. Since 2001, her extensive experience in human capital development, health promotion, and coaching has touched the lives of over 26,000 individuals in the workplace, guiding them to ‘work happy,’ live well, and achieve their goals with mindfulness, purpose, and good health.
As a highly versatile Master Health Coach, dynamic process facilitator, and inspiring public speaker, Susan brings over two decades of experience across public health, health promotion, training, curriculum development, leadership development, customer service, business operations, and process improvement. Her diverse technical qualifications and rich professional experience enable her to customise content and sessions to meet the unique needs of her clients. Susan has worked extensively with corporate clients, educational institutions, and community organisations to design and implement over 1,000 customised curricula, courseware, training, and coaching programs Her clients include reputable public sector organisations, SMEs, MNCs, and community organisations across the region, all of whom trust her to elevate happiness and health in the workplace.
In addition to her professional practice, she has contributed to academia, teaching at Asia’s Leading Medical School, National University of Singapore, Yong Loo Lin School of Medicine and Nanyang Technological University, School of Social Sciences. Her passion to education and mentoring is evident in her role as a Master Health Coach, where she mentors other health coaches, guiding them to achieve excellence in the field. Her dedication to promoting healthier lifestyles is further reinforced by her other roles – as the President of the Society of Behavioural Health Singapore; and on the advisory board for the Healthy Longevity Research Clinic in Singapore, a collaboration between the Centre for Healthy Longevity and Alexandra Hospital. In December 2020, she published her second book, DIY Happiness Toolkit: Your Practical Guide for a Happier Life in the New Normal. This book focuses on mental wellbeing, presenting evidenced-based strategies to happiness including her belief in the 10-20-70 rule for a happy and healthy life. 
#mindfulness # activeaging #preventivehealth #coaching #healthcoaching #workhappy #purpose #mentalwellbeing #wellness #empowerment #activeageing
Preventive Health and Wellbeing
Susan’s background as a Registered Nurse, combined with her extensive training in pedagogy and mindfulness, has allowed her to spearhead consultative coaching projects with various healthcare and eldercare establishments. These include collaborations with the Singapore Health Promotion Board (HPB), SingHealth, the Institute of Mental Health, KK Women’s and Children’s Hospital, Tan Tock Seng Hospital, Tsao Foundation, NTUC Health, and the Centre for Seniors (CFS). With extensive experience in health promotion and gerontology, Susan has played a pivotal role in health initiatives in collaboration with the Health Promotion Board for over a decade, particularly in projects focused on smoking cessation and the adoption of healthy lifestyles for weight control, healthy ageing. These projects have included one-on-one health coaching, workplace health promotion solutions, and community empowerment programme as well as advising on the design of interactive mobile apps.
From decades of doing coaching, health promotion and public health, she understands that personal responsibility and commitment are crucial to driving sustainable changes to enhance one’s health. Seeing health promotion, health education and preventive health in a different light, she offers her words of wisdom:
- “Knowledge does not equate to practice”
2. “Without practice, success is remote no matter how much one knows”
Susan has developed the EASY with SUSAN Health Coaching framework to help individuals make sustainable lifestyle changes for better health outcomes. Tapping on her wealth of knowledge and insights on happiness, meaning and purpose, health and motivational interviewing, this framework has been pivotal in various health promotion programmes, enabling participants to enhance their physical, mental, social, and spiritual well-being. Her programmes have been widely recognised, with consistent participation from the Ministry of Health, Public Service Division, and other government agencies, helping public officers stay positive and navigate workplace challenges since 2016.
Gerontology
Passionate about enhancing the quality of life for seniors, Susan has done a lot of work to educate individuals and businesses on gerontology and senior caregiving skills, including:
- Jointly developing the Age-friendly Guide for Outpatient Centres with renowned environmental gerontologist Dr Emi Kiyota and Tsao Foundation. In conjunction with the Guide, she trained hundreds of employees of a local healthcare institution on understanding ageing and its corresponding issues; as well as coached its supervisory staff in implementing age-friendly initiatives within the organisation.
- Designing more than 20 competency-based curricula and conducting training to prepare individuals for work in the Senior Services sector. An example would be the programme funded by Agency for Integrated Care (AIC) which Susan designed, and subsequently trained, assessed and coached numerous domestic helpers and caregivers on essential caregiving skills. Employers of these domestic helpers liked the programme so much that they were sending their replacement helpers to the same programme.
- To make the world more inclusive for people living with dementia, in 2014, Susan collaborated with Dr Allen Power and Dr Emi Kiyota to design an experiential training programme on dementia. This programme enables participants to experience living with dementia, thereby, heightening their empathy for people with dementia.
- Susan also created a website to empower the community with knowledge and skills to care for and live well with dementia (www.dementiahelp.sg) published a book on preventing dementia – Add MEANINGS To Your Life Every Day: Keep Dementia At Bay. MEANINGS, each alphabet represents an evidence-based strategy to prevent dementia.
#QualityofLife #Gerontology #dementia
Leadership and Service
In the area of customer service, Susan possesses extensive front-line experience both at the operational level as well as at the leadership level. Susan honed her basic customer service skills by serving clients from all walks of life. At the leadership level, she was often called upon by her team members for complaint management and service recovery as well as service process planning and evaluation and service team coaching.
In addition, Susan was one of the few facilitators in Singapore to be selected by Disney Institute (the professional development arm of The Walt Disney Company) to conduct Disney-powered WSQ Service Excellence programmes offered by NextU.
Qualification
Susan received her Masters of Arts in Lifelong Learning from the University of London (Institute of Education), a Bachelor of Science in Business and Management Studies from the University of Bradford, and a Diploma in Nursing from Nanyang Polytechnic (Singapore). Additionally, she holds an Advanced Certificate in Training and Assessment (ACTA), and a Diploma in Adult and Continuing Education (DACE). She is the President of the Society of Behavioural Health, Singapore.
Been Featured
.
Visiting Consultant
Dr Emi Kiyota
Environmental Gerontologist and organizational culture change specialist
Dr Emi Kiyota, an Environmental Gerontologist and organizational culture change specialist, currently serves as Director (Programmes), Health District @ Queenstown at National University of Singapore, as well as an Associate Professor, NUS Yong Loo in School of Medicine and College of Design and Engineering. She is also a visiting consultant to implement person-centered care practice in long term care facilities. Having published journal articles and book chapters in Germany, Japan, Switzerland, and the United States, Emi has done pre-design programming for senior housing and addiction treatment centers in the United States and abroad.
In addition to making a vast array of contributions to national and international initiatives focused on quality improvement in the built environment for long-term care and aging services, Emi holds great concern for the needs of elders in the developing world. Over the past several years, Emi has dedicated her energies to developing ageing valued community projects in Sri Lanka, Bhutan, and the Ivory Coast. To this end, Emi has formed Ibasho, embodying the Japanese concept of “a place where one feels at home being one’s self” with a group of like-minded colleagues.
A frequent speaker and lecturer at local and international venues to audiences of both academics and practitioners alike, Emi received her Ph.D. in Architecture (Environment and Behavior Studies) from the University of Wisconsin-Milwaukee, as well as her Master of Architecture and Master of Science in Horticulture Therapy from Kansas State University.
.
Associate Consultant
Ms Debra Mok-Chan
Ms Debra Mok-Chan has more than 15 years of experience in project and programme management in a non-profit environment. She has a proven record in transmitting clients’ vision into reality and mission into action plans through focused strategy/policy development, successful mobilisation of resources, and efficient people management.
Her work within the eldercare sector includes providing counselling and case management in her earlier years at voluntary welfare organisations; curriculum development and training at TSAO Foundation, putting to good use her Advanced Certificate in Training and Assessment (ACTA) certification; conceptualising and implementing mental health programmes for older persons on a national level under the Health Promotion Board; and conceptualising and implementing a Place-and-Train programme for the eldercare sector’s senior care associates as commissioned by the Ministry of Health in collaboration with NTUC Eldercare (now re-branded as NTUC Health).
More recently, Debra set up a suite of eldercare services at the Methodist Welfare Services, inclusive of a successful bid with the Ministry of Health for a Build-Own-Lease Nursing Home, successful bids with the Ministry of Social and Family Development for a suite of Senior Activity Centres serving Studio Apartments, and the development and implementation of a full Home Care programme through close collaboration with the Ministry of Health.
Debra holds a Bachelor of Psychology from Murdoch University, a Post-Graduate Diploma in Social Work from the National University of Singapore and a Masters of Gerontology from Latrobe University.